Return & Exchange
|Product Types||Within 24 Hours||Above 24 Hours - Before Shippment|
|Non-personalized Items||Full refund||
Orders canceled within 3 days, 30% of the price of the items will be incurred as the handling charge.
Orders canceled after 3 days, 50% will be incurred as the handling charge.
|Personalized Items||50% of the price of the items will be charged as the material fee.||
Standard Shipping - the shipping fee is refundable.
Free Shipping - No refund.
Return & Refund
|Non-personalized Items||Free shipping - a $7 handling fee will be incurred.
Standard Shipping - the $15 shipping fee is non-refundable.
|The shipping fee for returning the items is to be paid by the customer, and we will pay the postage for sending the new items to customer.|
|Personalized Items||Items cannot be resold, none-refundable.||Items cannot be resold, none-refundable.|
1. If you want to return the items, please notify us by email, stating the reason and the order number within 7 days of receipt.
2. Any items must be sent back completely with the original package. All packages should be sent via a trackable method.